Privacy Policy

1. Who is responsible for your information

Graphics & Graphite Ltd (company number 15448210, registered office 33 Marriott Road, London, N10 1JJ) runs Redprint and is the "controller" of your personal information under UK data protection law. We are registered with the Information Commissioner's Office (ICO), registration number ZB771844. Contact us at support@redprintapp.com about anything in this policy.

2. What we collect

We don't ask for your name, date of birth, phone number or location, and we don't collect payment details (Redprint is free). Please don't type sensitive information, or personal details about other people, into your plans or notes.

3. Why we use it, and our legal reasons

• To provide Redprint to you (creating your account, saving your plans, running quizzes and reviews). The legal basis is that it is needed to provide the service you asked for.
• To keep Redprint safe and working (security, preventing abuse, backups, limiting AI use, fixing faults). The legal basis is our legitimate interest in running a secure, reliable service.
• To email you. Emails the service needs (confirming your address, resetting your password) are part of providing the service. Daily reminder emails are optional and only sent if you turn them on, and the same goes for the one email you can ask for when a paid plan is ready; the legal basis is your consent, which you can withdraw by turning them off in Settings or taking yourself off the list.
• To meet legal obligations where the law requires it.

We don't use your information for advertising, we don't build marketing profiles, and we don't make automated decisions about you that have legal or similarly significant effects.

4. The AI features

When you ask Redprint to draft a plan or write a quiz, it sends the text needed for that request to our AI provider, Anthropic, which returns the result. That text is what you typed or pasted (your goal or syllabus), or, for a quiz, the title and description of the step and its sub-steps. We do not send your email address, password or uploaded files. Anthropic processes this text on our behalf under its commercial terms and may keep it for a limited period for safety and abuse prevention.

5. Who else handles your information

We use these service providers to run Redprint. They may only use your information to provide their service to us.

• Fly.io: hosts the app and its database (we use their London region).
• Tigris Data: stores backup copies of the database and uploaded files.
• Resend: sends our emails, so it handles your email address and the email content.
• Anthropic: provides the AI used to draft plans and quizzes (see above).
• Google: provides our support mailbox, so it handles emails you send to us.

We never sell your information. We will only share it with anyone else if the law requires it, to protect people's safety or our rights, or if our business changes hands (in which case your information stays protected by this policy or you will be told of any change).

6. Sending information outside the UK

Some of these providers process information outside the UK, including in the United States. Where that happens, we rely on the safeguards the law recognises, such as an adequacy arrangement, the UK International Data Transfer Agreement or the UK addendum to standard contractual clauses, so that your information stays protected to a UK standard.

7. How long we keep it

• We keep your account and content until you delete your account.
• When you delete your account, your plans, notes, files, quiz results, marks, settings and usage counts are deleted from the live service straight away. Backup copies are replaced on a rolling basis, so remnants can remain in backups for up to about 30 days before they are overwritten.
• Records of the cost of AI requests are kept for our accounting, but once your account is deleted they are no longer linked to you.
• Emails you send to our support address are kept for as long as needed to help you and for a short time afterwards.
• Technical logs are kept briefly, then removed.

8. Your rights

Under UK data protection law you have the right to:

• be told how your information is used (this policy);
• see the information we hold about you, and get a copy;
• have mistakes corrected (you can edit most of it yourself in Redprint);
• have your information deleted (use Delete my account in Settings);
• ask us to limit how we use it, or object to our use of it;
• receive it in a portable format, and withdraw consent you've given (for example, turn off reminders).

To ask for a copy of your information or use any other right, email support@redprintapp.com from the address on your account. We will reply within one month. If you aren't happy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.

9. Children and young people

Redprint is for people aged 13 and over, and many of our users are teenagers, so we've tried to make this policy easy to read and to build privacy into the service by default:

• There are no adverts, no tracking across other websites, and no selling of information.
• Your plans are private. There are no public profiles, and other users can't see or contact you.
• Reminder emails are off until you choose to turn them on.
• We collect only what the service needs, and you can delete your account yourself.

If you are under 13 you must not use Redprint, and if we discover an account belonging to someone under 13 we will delete it. If you are a parent or carer and have a question or concern, please email us.

10. Cookies

Redprint only uses cookies that are essential for it to work: one that keeps you signed in (and remembers you if you choose "Remember me"), and ones that protect forms from forgery. We don't use analytics or advertising cookies, so there is no cookie pop-up to accept. These essential cookies are set by us and are not used to track you.

11. Keeping your information safe

Pages are sent over an encrypted (HTTPS) connection, passwords are stored scrambled, the disk that holds the database is encrypted, backup copies are protected by access keys, repeated wrong passwords and repeated email requests are limited, and access to the systems is restricted. No online service is perfectly secure; if there is a breach that puts your rights at risk we will tell you and the ICO as the law requires.

12. Changes to this policy

We may update this policy. If a change matters to you, we will tell you (by email or in Redprint) before it applies. The date at the top shows when it was last changed.

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